Boring small print

Our guarantee

  • At CaraDivina we pride ourselves on exceptional service and offer a wide range of high quality products and treatments. Your treatment will always be performed to the same high standard each and every time regardless of whether you are our first client of the day or the last.
  • You will NEVER be sold a product that won’t work. Each one of our products is carefully tested over a period of time by your therapists so that you get the best advice regarding skin care from professionals.
  • Your treatment room will always be immaculate! You will notice our level of cleanliness.  Everything that we use to perform your individual treatment that can be disposable, is.  This ensures you get everything “new” not used.
  • We want you to leave our salon with that wonderful “WOW” feeling. 
In fact, our guarantee to you is, tell us within 7 days if you’re not delighted 
and we will redo it for FREE or refund your money no questions asked.
  • Your appointment will never be re-scheduled to suit our own agenda, and only ever at your request.
  • You get the convenience of extended trading hours. We are open till late each evening and all day on Saturdays just so you can choose when you want to visit.
  • You will get free SMS reminder one day before your appointment so you will never have to wonder about appointment dates.
  • Our business is strongly based on word of mouth advertising, and we know that you will want to rave about us to your family and friends –  we reward you for this – This can add up to 100’s of dollars worth of free treatments, just ask about our referral program.

Gift Voucher

  • Our Gift Voucher has no expiry date !
  • Customised CaraDivina Beauty gift vouchers are available for all of our salon services to a value of your choice.
  • No re-issue for lost, misplaced, destroyed or stolen vouchers.
  • 60% of value will be deducted for cancellations within 24 hours notice.
  • 100% of the Gift Voucher value will be deducted for not showing up to booked appointments
  • Vouchers are not to be used in conjunction with any other offer or store sale promotions
  • Gift vouchers cannot be used to purchase products.

Bookings

  • Bookings are essential for all services. To secure an appointment that exceeds an hour, you may be asked to provide credit card details or pay a 50% deposit of the treatment value.
  • A late arrival will lessen the time the therapist can spend with you but will still incur the full payment. Please phone and let us know if you are running late.
  • We run a busy salon. As such, we request 24 hours’ notice of appointment cancellations or rescheduling, otherwise a fee of 60% of the treatment charge may apply. No-shows will be charged at the full price of the missed appointment.

Etiquette

Please ensure that your mobile phone is switched off prior to entering the beauty salon. If you arrive with your friends, please be mindful of previous clients still enjoying a pamper session and we are sharing a space.

Feedback

We value your opinion, so please let us know if there is any way we can help to make your experience with us even better. Similarly, if something is bothering you, please let your therapist know. For major concerns, please feel free to ask for assistance from the salon manager.
* Please note that all prices may be subject to change without notice.